Frequently Asked Questions
Frequently Asked Questions
Will the image quality be better than the preview I see on the website?
Yes! The images that we display on the website have to be significantly reduced so that they don't take years to load! The original images that get sent for production are around 300-400 times larger! To get an idea of what the full optical quality of your map will be, look for the magnified preview.
Can I download the original image file for my map?
We currently do not provide the original image data for download. Two reasons:
- To get the ultra high level of detail covering large areas means these files are incredibly big. Even if we were able to send them to you, you would need specialist software and hardware to open them.
- This is our intellectual property and the thing that allows us to stay online and offer our unique art to all that find it as interesting as we do. If there is a special need for originals, contact us as we can see how we can help.
What does 200g per square metre paper mean
190g/m2 is an indication of the mass of 1 square metre the paper. The higher the mass, the thicker the paper typically is. Beyond 200g/m2 the paper becomes card so this is about the highest mass that we can reliable print and distribute. All our prints are made on a premium quality matt finish paper.
I have a irregular size frame, can I have a custom size print to fit?
Yes! Just let us know the exact dimensions of the print you need (in mm) and we'll design a map to fit.
If I'm not happy with my map what can I do?
Making you happy is our number one goal so we designed our process so that you can see a preview of your map before we print it. As our products are highly customised we can't accept returns so please check your preview fully before you confirm.
Aside from the preview process a lot of time is spent in the preparation of the images and in the printing process to achieve the highest level of quality so you can rest assured we take every step possible to make sure you love your map as much as we do.
If you are not happy with your final print, just return the undamaged map to us and we'll either replace it or refund you for your purchase.
I'm sending my map as a gift, will it be packed with a receipt?
A carefully chosen map makes a memorable gift. All our maps a shipped with neutral packaging and your receipt will be sent via email.
We can’t always show the full level of detail in our maps in our editor but you can request a free digital preview to see how your map will look like before you order.
Here you can find out about all the different size prints we offer and our advice if you are struggling to choose. Our sizes are available in centimetres and inches and fit most standard frame sizes.
Here we will explain all about how your map will reach you once you’ve placed your order. Keep reading for shipping times, express options, tracking and more.