Shipping

Here we will explain all about how your map will reach you once you’ve placed your order. Keep reading for shipping times, express options, tracking and more.

Shipping prices and times

We offer free shipping on all print only orders. For orders with frames or aluminium, shipping prices will depend on your location.

A list of live shipping prices and delivery time estimates are provided at the checkout. The table below can be used as a rough guide.

Standard shipping	Time	Print only	Frame / Aluminium
Europe	2-6 days	Free	€15 / $15 / £15
USA	2-6 days	Free	€15 / $15 / £15
Rest of World	7-21 days	Free	€50 / $50 / £50*

Express shipping	Time	Print only	Frame / Aluminium
Europe	1-3 days	Price at checkout	Price at checkout
USA	1-2 days	Price at checkout	Price at checkout
Rest of World	–	Price at checkout	Price at checkout

Shipping Times

We know how important fast and reliable shipping is. We constantly monitor our shipping performance so we can bring you the most up-to-date information on how long your order will take to reach you. Furthermore, we are producing locally in 33 countries to more than 170 countries. Please note, the time estimates are in working days.

Tracking

No matter where you live, we’ll send you a tracking link via email to follow your map on its journey once it is packed and ready to ship. Please note it can take a few hours for the tracking links to become active. For maps travelling internationally, it is not unusual for there to be longer gaps between the tracking events.

Delays

If there is a long gap, try entering the tracking number we send you on the tracking page of your national post system. On many occasions, your national post system will have more up to date information than we are able to obtain. Let us know if there is a long gap and we’ll do what we can to chase the couriers! If your map gets lost on its way, we’ll send a replacement out as soon as we can.

Damage

We take a lot of care to package your map so it can survive on any journey but occasionally accidents do happen. If your map arrives damaged, contact us as soon as you can at hello@mapify.cc where possible with photos of the damage and we’ll arrange a replacement.

Customs

Within the EU and USA there should be no additional taxes or import fees. Check with your local customs site if to find out if there are additional taxes for your region. We do not cover any additional fees charged by customs in your region.

Failed delivery

The delivery companies will make three attempts to deliver your order. On some occasions, they may leave your package at a pickup shop for you to collect in person. Please follow any instructions left by the driver. If the delivery is not possible after the third attempt or you are unable to collect your package in the given time from a pickup shop, your order will be returned and there may be additional charges for return / re-shipping. Contact us at hello@mapify.cc if you experience a problem.